This course has been designed to accommodate two types of learners with different communication needs; one group are co-workers who already know each other and want to improve their communication skills and the other group are those learners who don't know each other or have not worked in the same team before. This group could include anyone from newly employed floor workers to managers, executives and team leaders. The course contains various optional content that you can use to tailor the course based on your learners' needs.

Participants will learn:

  • What is Communication
  • Understanding Communication Barriers
  • Paraverbal Communication Skills
  • Non-Verbal Communication
  • Speaking Like a STAR
  • Listening Skills
  • Asking Good Questions
  • Appreciative Inquiry
  • Mastering the Art of Conversation
  • Advanced Communication Skills
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