Handling a Difficult Customer

At first glance, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this module is the first step in a process towards forever changing how you interact with others.

Participants will learn:

  • The Right Attitude Starts with You
  • Stress Management
  • Transactional Analysis
  • Why are Some Customers Difficult
  • Dealing with the Customer
  • Sensitivity
  • Following Up with a Customer
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